Superior EMS stives to provide the highest level of service delivery in our EMS, patient transfers and training division. In the rare circumstances that you are not satisified with a service we have provided, we welcome you to contact us to discuss your concerns. We encourage you to have an informal dialogue with management to see if your concerns can be rectified without a formal complaint. However, if this is not possible, you may file a formal complaint, in writing:
Superintendent of Professional Standards
Superior EMS
PO Box 502
Sault Ste. Marie, Ontario
P6A 1Z0
**Superior EMS does not accept anonymous complaints. Your information will be required to conduct the appropriate investigation into your concerns.
Investigation Process
The initial intake of a complaint will be conducted by the on-call duty officer. Once the important information is obtained, the complaint is forwarded to the Deputy Chief of Professional Standards. He or she will conduct an investigation including:
- taking statements
- recording observations
- conducting chart reviews
- assessing equipment if required
Once the investigation is complete, he/she will produce a report, including recommended actions to the Command Team. The command team will then implement the actions prescribed by the Deputy Chief of Quality Assurance. This information is not provided to the complainant.