Participant Failure

Participant Failure

From time to time a participant does not meet the requirements for certification for various reasons.  When a participant is unsuccessful the instructor will fill out an incident/problem report form. 

The instructor will include in their report:
  1. Name of the participant
  2. A brief summary of why they were unsuccessful
  3. Any remedial action the instructor took to try and support success
  4. If the instructor feels they met requirements for any certification (i.e. did not meet the standards for SFA w/C but could receive a EFA with A)
The instructor will advise the participant 
  1. That they were unsuccessful 
  2. The reasons for being unsuccessful 
  3. Advise the participants to contact the office during business hours by email to customerservice@superiorems.ca 
The report can be found at: https://zfrmz.com/YJYDefzZ1NKqQni9ZOt7

Superior EMS will:
  1. Review the instructors report 
  2. Determine if any remedial actions can be offered to the participant 
  3. Allow the participants to challenge the fail grade by another instructor independent of the class involved
  4. Issue the appropraite certificate or maintain the fail grade

    • Related Articles

    • Additional Participant Not on the Roster

      Should an additional participant show up to a scheduled course that is not on the official roster, the instructor has the discretion to allow the participant to complete the course if specific criteria is met. Criteria: The class roster is not filled ...

    • Power Outage

      Participant safety is paramount. In the event of power outage a number of risks exist ranging from temperature, facility failure, air filtration and general safety. In the event of a power outage, participants are to be placed in a hold in place ...

    • Adverse Weather Event Policy

      Adverse Weather Event Course Cancellation Policy Superior EMS takes the health and safety of our participants and staff seriously. Weather related closures and cancellations are rare, however do occur. When making the decision to cancel or postpone ...

    • Course Completion Requirements

      WSIB Requires 100% attendance for certification. Standard First Aid Standard First Aid requires 13 hours of instruction time Emergency First Aid Emergency First Aid requires 6.5 hours of instruction time Participants Missing Day 1 Content If a ...

    • Course Interruption / Cancellation Program

      Superior EMS Course Interruption / Cancellation Program Introduction The Superior EMS course interruption / Cancellation program covers all the expenses related to transferring to a new course date or the requirement to cancel a course registration ...