Terms and Conditions - Health & Emergency Training Centre
Please read the terms and conditions carefully, these terms and conditions are strictly adhered to to ensure quality programming and reduce the amount of additional administration time required to keep our fees at a low price. These terms and conditions were put into place after extensive review of similar companies in the market, and based on 3 years of data pertaining to course cancellation/rescheduling trends. If the following terms and conditions are not satisfactory, we recommend you do not register for a course as we cannot modify the terms and conditions in any way.
Registration and Payments
- All registrations are done on our website. We are unable to process any registrations in office or by phone to ensure accuracy of information.
- For companies booking on approved terms, the course will be invoiced based on the terms.
Course Cancellation/Refund Policy
- There are no refunds once you have made a booking.
- We offer 1 free transfer to another course up to 14 business days before the scheduled course.
- You may also transfer your registration to another person up to 48 hours before the course at no charge.
Rationale: Think of booking a trip to Toronto for a rock concert, you get ill the night before... while the concert promoter and airline likely feel badly with your situation, unfortunately they will not be able to transfer you, offer you a credit, or refund unless you have trip cancellation insurance as reality is, the situation is out of their control. We have to consider the overall picture, if we are at the minimum to run the course and we have a participant cancel last minute, then we would have to cancel the whole course as we cannot run the course at a financial loss. As a result we now offer optional cancellation & rescheduling coverage, which is similar to trip cancellation insurance to protect your registration should an emergency arise that you need to reschedule or cancel your registration
Course Cancellation - Private Groups
- Private group bookings are eligible for cancellation without charge up to 30 days before the course.
- Cancellations 15-30 days before the course are subject to a 75% charge
- Cancellations 14 days before the course are subject to a 100% charge
Rationale: When we block off a private course date for a group, we no longer can market those dates to the public or another group. Based on previous cancellation experience, we simply cannot fill the dates/spots within 30 days of the course resulting in Superior EMS suffering a loss of income.
Emergency Cancellation
- If the course is cancelled due to severe weather, instructor illness, or other emergency, participants will be automatically transferred to the next course. If the participant cannot attend the next available course, they will be able to transfer to another course within 3 months. There are no refunds unless you have purchased the optional cancellation coverage.
- To view our Adverse weather event policy please see the attached PDF.
Optional Cancellation & Rescheduling Coverage
- Like trip cancellation insurance, our optional cancellation & rescheduling coverage gives you the peace of mind when registering for a course. Should you become ill or have a family emergency you will be able to transfer to another course at no additional cost within 1 calendar year of your original course date.
- If you wish to cancel your registration for any reason, you will receive a refund based on the program guidelines which is not available for registrations without coverage.
- If a course is cancelled due to an emergency, and you wish to receive a refund, you will be eligible to so under the coverage.
- Coverage details are available HERE
- To submit a claim under the program click HERE
Attendance and Registration
Course Minimum
We require a minimum of 6 participants for a course to run. If the course does not meet the minimum number of participants, it will be cancelled, and participants will be provided with priority registration for another course.
Rationale: We are unable to run a course at a loss, and we cannot issue a full refund due to the administrative time associated with processing registrations, transfers, etc.
Responsiblity
It is the responsibility of the participant to ensure that the course they have registered for is the correct course required for their intended purpose. It is also the participants responsibility to ensure they arrive on-time and have arranged the required transportation to the course for on- time arrival.
Rationale: Superior EMS Cannot be responsible for the correct course selection you require, we will attempt to help you as best as we can but ultimately its your responsbility to register in the correct course.
Participant No-Show
In the event the participant does not attend the course and does not meet the emergency cancellation policy will forfeit their registration fee, there will be no refund provided.
Rationale: This one is pretty self explanatory, we cannot be responsible for no-shows.
Late Admission
Superior EMS courses start on-time to ensure a quality learning experience and to minimize disruptions once the course has begun. No late admission will be permitted under any circumstances, and no refunds will be provided for late participants who were not admitted into class.
Rationale: It is not appropriate to make the other participants wait around and delay their learning for late comers. It is everyones responsiblity to be on-time, know the bus routes, etc.
Attendance
Under WISB program policies, 100% attendance is required for certification. Participants must be in class for the whole program including on-time return from breaks, and an on-time start. Please refrain from scheduling appointments, or other activities that my require you to either leave the class or return to class late as you will not be eligible for certification if any course time is missed.
Recertification Policy
The criteria to take a Standard First Aid course as outlined by WISB standards is:
- You must have a valid certification the date of re-certification
- Current certification must be from Superior EMS
- Recertifications can only be taken once, after which time you must complete a full course.
Discounts
Discounts are applicable at the time of booking only, they cannot be added retrospectively.
For instance if you book a Mask Fit through the booking system, and 2 days later book a First Aid Course where there is a discounted rate to add a Mask Fit Test, we are not able to refund you the difference when two seperate services are booked at different times.
Terms and Conditions - Patient Transfers
Bookings
Bookings are made through our dispatch centre by calling 705-253-3301 or via our online or email system. Transfers are non-emergent in nature and can be cancelled by Superior EMS at any time to accomodate higher acuity calls.
Fees
Fees are based on the base fee, including specific time alotment to the call. If the time exceeds the alotment additional fees apply. Please contact us for our current rates. Fees are invoiced after the transport, and are due upon receipt. 5% interest is charged on overdue accounts.
Crew Arrival
Superior EMS strives to provide prompt, on-time services, however in rare circumstances we may be required to delay or reschedule a patient transfer with limited-to no-notice due to a higher acuity transfer, mechanical failure, or severe weather.
Superior EMS Cancellation
Superior EMS may be required to cancel a scheduled transfer with limited-to no-notice due to a higher acuity transfer request, mechanical failure or severe weather.
Client Cancellations
We understand that situations happen, and we try our best to meet your needs, while meeting staffing requirements, and lost income. Should a client or organization need to cancel a scheduled transfer, it is your responsibility to contact Superior EMS. Cancellations further than 72 hours in advance are no charge. Transfers cancelled between 48-72 hours of a transfer are subject to a $75 administration fee. Cancellations within 48 hours of the transfer are subject to the full base fee charge.
Damages
Non-emergent patient transport can result in inherent damages, including but not limited to:
- Damage to flooring by necessary equipment to perform safe patient transport, as well as by crew members shoes that cannot be removed for safety reasons.
- Damage to stairs, trims, and surrounding surfaces by necessary equipment to perform safe transport.
- Damage to entrance ways, including but not limited to doors, door frames, screen doors, storm doors, screen/storm door opener/closers, and other associated entrance way structures while performing safe transport.
- Damage to furniture, and all other residential contents while performing safe transport.
- Tracking in dirt, sand and other debris on crews’ shoes, equipment or other sources while performing safe transport.
Superior EMS assumes no responsibility for any damages outlined above or any other damages that may occur in the course of performing safe transport.
Please refrain from placing anything on stairs, or surfaces that may place our employees at safety risk (including but not limited to sheets, towels, or anything else not secured to the stairs or surfaces). Staff may refuse to proceed with the transfer if safety is impaired.
Interpretation and Definitions
------------------------------
Interpretation
~~~~~~~~~~~~~~
The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.
Definitions
~~~~~~~~~~~
For the purposes of this Disclaimer:
* Company (referred to as either "the Company", "We", "Us" or "Our" in this
Disclaimer) refers to Superior EMS, 145 McNabb .
* Service refers to the Website.
* You means the individual accessing the Service, or the company, or other
legal entity on behalf of which such individual is accessing or using the
Service, as applicable.
* Website refers to Superior EMS, accessible from
Disclaimer
----------
The information contained on the Service is for general information purposes
only.
The Company assumes no responsibility for errors or omissions in the contents
of the Service.
In no event shall the Company be liable for any special, direct, indirect,
consequential, or incidental damages or any damages whatsoever, whether in an
action of contract, negligence or other tort, arising out of or in connection
with the use of the Service or the contents of the Service. The Company
reserves the right to make additions, deletions, or modifications to the
contents on the Service at any time without prior notice. This Disclaimer has
been created with the help of the [Disclaimer
The Company does not warrant that the Service is free of viruses or other
harmful components.
External Links Disclaimer
-------------------------
The Service may contain links to external websites that are not provided or
maintained by or in any way affiliated with the Company.
Please note that the Company does not guarantee the accuracy, relevance,
timeliness, or completeness of any information on these external websites.
Errors and Omissions Disclaimer
-------------------------------
The information given by the Service is for general guidance on matters of
interest only. Even if the Company takes every precaution to ensure that the
content of the Service is both current and accurate, errors can occur. Plus,
given the changing nature of laws, rules and regulations, there may be delays,
omissions or inaccuracies in the information contained on the Service.
The Company is not responsible for any errors or omissions, or for the results
obtained from the use of this information.
Fair Use Disclaimer
-------------------
The Company may use copyrighted material which has not always been
specifically authorized by the copyright owner. The Company is making such
material available for criticism, comment, news reporting, teaching,
scholarship, or research.
The Company believes this constitutes a "fair use" of any such copyrighted
material as provided for in section 107 of the United States Copyright law.
If You wish to use copyrighted material from the Service for your own purposes
that go beyond fair use, You must obtain permission from the copyright owner.
Views Expressed Disclaimer
--------------------------
The Service may contain views and opinions which are those of the authors and
do not necessarily reflect the official policy or position of any other
author, agency, organization, employer or company, including the Company.
Comments published by users are their sole responsibility and the users will
take full responsibility, liability and blame for any libel or litigation that
results from something written in or as a direct result of something written
in a comment. The Company is not liable for any comment published by users and
reserves the right to delete any comment for any reason whatsoever.
No Responsibility Disclaimer
----------------------------
The information on the Service is provided with the understanding that the
Company is not herein engaged in rendering legal, accounting, tax, or other
professional advice and services. As such, it should not be used as a
substitute for consultation with professional accounting, tax, legal or other
competent advisers.
In no event shall the Company or its suppliers be liable for any special,
incidental, indirect, or consequential damages whatsoever arising out of or in
connection with your access or use or inability to access or use the Service.
"Use at Your Own Risk" Disclaimer
----------
All information in the Service is provided "as is", with no guarantee of
completeness, accuracy, timeliness or of the results obtained from the use of
this information, and without warranty of any kind, express or implied,
including, but not limited to warranties of performance, merchantability and
fitness for a particular purpose.
The Company will not be liable to You or anyone else for any decision made or
action taken in reliance on the information given by the Service or for any
consequential, special or similar damages, even if advised of the possibility
of such damages.
Price Disclaimer
The price of any course or product is only accurate on the order page or the registration page of the website, all other references to prices are for information purposes only.
Contact Us
----------
If you have any questions about this Disclaimer, You can contact Us: